Shipping policy
LUXEVA Shipping and Returns Policy
At LUXEVA, we’re committed to making your shopping experience seamless and stress-free. Here’s everything you need to know about our shipping and returns policies.
Shipping Policy
Fast, Reliable Delivery
We strive to get your order to you quickly and efficiently, no matter where you are.
- Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays).
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Delivery Time:
- UK & USA: 3–7 business days
- International: 7–14 business days
You’ll receive a confirmation email with a tracking number once your order is shipped.
Shipping Rates
We offer free standard shipping for orders over a certain value (check your region’s details at checkout). For orders below this threshold, shipping rates are calculated at checkout based on your location.
International Shipping
We deliver to most countries worldwide! All duties and taxes are calculated at checkout, so you won’t have any surprises upon delivery.
Need Assistance?
If you have any questions about shipping or need help tracking your order, email us at info@luxevastore.com.
Returns & Refunds Policy
At LUXEVA, your satisfaction is our top priority. If you’re not completely happy with your purchase, we make it easy to return or exchange your product.
Our Promise
We offer a 30-day hassle-free return policy for all items purchased directly from the LUXEVA Store. If your product isn’t perfect for you, you can request a refund or exchange.
Returns Process
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Contact Us
Reach out to us at info@luxevastore.com within 30 days of receiving your order. Include:- Your order number.
- Reason for the return.
- Photos of the item (if applicable).
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Approval & Instructions
Once your return is approved, we’ll provide step-by-step instructions for returning your item. -
Send It Back
Pack your product securely in its original condition and ship it back to us with the free returns label to be provided to you.
Refunds
- Once we receive and inspect your return, we’ll process your refund within 7 business days. Refunds are issued to your original payment method.
- Depending on your bank, it may take an additional 5–7 business days for the refund to reflect in your account.
Exchanges for Defective or Damaged Products
If your product arrives damaged or defective, we’ll exchange it at no extra cost. Please contact us immediately at info@luxevastore.com for assistance.
Have Questions?
Our support team is here to help! If you need assistance with shipping, returns, or anything else, email us at info@luxevastore.com, and we’ll respond promptly.