Refund policy
LUXEVA 30-Day Refund Policy
At LUXEVA, we are committed to your satisfaction. If you’re not completely happy with your purchase, we’ve made it easy to request a refund. Please review the details of our policy below.
Eligibility for Refund
- Items must be returned within 30 days of purchase.
- Products must be in their original condition, including packaging, accessories, and documentation.
- Refunds are only available for purchases made directly from the LUXEVA Store.
Non-Refundable Items
- Products showing signs of misuse or damage caused by the user.
- Items purchased from unauthorized retailers or third-party sellers.
How to Request a Refund
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Contact Us
Email us at info@luxevastore.com with:- Your order number.
- The reason for your return.
- Photos of the product (if applicable).
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Receive Return Instructions
Once your return request is approved, we’ll provide detailed instructions on how to return your item. -
Shipping Costs
We offer a free returns policy using a trackable shipping method to ensure your return reaches us safely.
Refund Process
- Once we receive and inspect your return, we’ll process your refund within 7 business days.
- Refunds will be issued to your original payment method. Please allow an additional 5–7 business days for the refund to appear in your account, depending on your bank.
Exchanges for Defective or Damaged Items
If your product arrives defective or damaged, we’ll exchange it at no additional cost. Please contact us at info@luxevastore.com for assistance.
LUXEVA 365-Day Money-Back Guarantee & Warranty
At LUXEVA, we believe in the quality and durability of our products. That’s why we offer a 365-day money-back guarantee and warranty on every purchase. If you experience any issues with your LUXEVA hair straightener within the first year, simply contact us, and we’ll make it right—whether through a replacement, repair, or refund. Your satisfaction and peace of mind are our top priorities.
Need Help?
If you have questions about your return or refund, our friendly support team is here for you! Reach out to us at info@luxevastore.com for prompt assistance.