FAQs: You Asked. We Listen.

At LUXEVA, we’re here to answer your questions and make your experience effortless. Below are some of the most common inquiries about our brand and products.

1. What is LUXEVA, and what makes it different from other brands?
LUXEVA is a clean, high-performance haircare brand born to restore confidence through ritual-led, natural solutions. We’re not just about hair — we’re about healing. Powered by nature, backed by science, and built for people who’ve felt unseen by traditional beauty.

2. Who is LUXEVA for?
If you’ve experienced hair thinning, loss, damage, dryness, or just feel disconnected from your hair — LUXEVA is for you. Our products are made for every gender, every texture, and every stage of your hair journey.

3. What inspired the creation of LUXEVA?
Founder Cora Rosanne launched LUXEVA after struggling with severe postpartum hair loss and feeling let down by “miracle” products. What started as a personal search for real solutions became a movement to restore strength — for everyone.

4. Are your products safe for sensitive scalp and colour-treated hair?
Yes — every formula is sulfate-free, paraben-free, vegan, and cruelty-free. We use clean, scalp-friendly ingredients that nourish without irritation, making them safe for even the most sensitive or processed hair.

5. How do your products support hair regrowth and repair?
We use proven natural actives like rosemary oil, biotin, caffeine, saw palmetto and aloe vera to stimulate the scalp, reduce breakage, and support growth. It’s not overnight magic — it’s consistent care that works over time.

6. What’s the difference between LUXEVA and other natural haircare brands?
We go beyond “natural” — LUXEVA is about ritual. Our products are paired with guided routines, self-care education, and emotional connection. Because haircare should nourish your mind and spirit, not just your roots.

7. Can I build a full routine with LUXEVA?
Absolutely. From growth shampoos and deep conditioners to healing oils and protective sprays, our range is designed to work together as a powerful ritual system — simple, effective, and easy to stay consistent with.

8. Do you offer results-based guides or tutorials?
Yes! When you join the LUXEVA community, you’ll unlock exclusive access to our haircare ritual guides, tutorials, and trackers — designed to help you see and feel the transformation over time.

9. Is LUXEVA sustainable and ethical?
Always. Our packaging is recyclable, our formulas are vegan and cruelty-free, and our supply chain partners are committed to eco-conscious practices. We believe beauty should never come at the planet’s expense.

10. How can I contact you if I have questions or need support?
We’re here for you! Feel free to reach out to us via online chat or email at info@luxevastore.com, and our friendly team will assist you promptly. Whether you have a question or feedback, we’d love to hear from you.

11. What if I’m not sure where to start?
We’ve got you. You can take our Hair Ritual Quiz or email us directly — we’re real people who care, and we’re here to recommend a simple starting ritual tailored to your needs.

12. How long does shipping take and where do you ship?
We ship to most North American & European markets via Amazon Services where stock is available. Standard orders are processed within 1–2 business days, with delivery times varying by location. You’ll receive tracking details as soon as your ritual is on the way.

13. What’s your return policy?
If something’s not right, we’re here to make it right. You can return unopened or gently used products within 30 days for a full refund or exchange. Just reach out to our support team — no stress, no judgment, just support.